Refund Policy
This policy describes how and when you can request a refund for votes purchased on this platform.
Eligible refunds
A refund request may be approved where the purchase was accidental or duplicated, where votes were purchased but not delivered because of a platform error, or where the request is made within 7 days of purchase.
Refunds that arise from payment processor disputes (chargebacks) are handled by the processor\'s own dispute process. Where the processor finds in favour of the payer, votes tied to that transaction are removed from the leaderboard.
What happens to votes after a refund
When a refund is processed, the corresponding votes are immediately removed from the contestant\'s total and the leaderboard is recalculated. The refund is recorded in the permanent ledger for audit purposes, so the historical record always shows exactly what happened and when.
Because votes are tied to a unique transaction ID and never issued by hand, every final result can be traced back to verified payments and reconciling refunds.
Request a refund
Contact our support team with your order code and the reason for your request.
Contact support for a refund